Cancellation and refunds

You may cancel for a full refund of amounts actually captured for the order’s confirmed initial payment if the cancellation request is received before production starts.

• Pending captures and PENDING_REVIEW captures are not paid and do not create a refundable confirmed payment.
• Payment options are 50% deposit or 100% upfront; remaining balance (if any) is due before launch, handoff, or file delivery.
• Historical agreements that recorded an earlier refund window remain binding for those accepted records; newly issued agreements use this activation-based policy.

Production starts when Black Neck Digital’s owner activates the order. Payment confirmation, booking, waiting for capacity, and preparation alone do not start production.

Once your order enters production, all sales are final and refunds are unavailable, except if Black Neck Digital cannot deliver the product described in your accepted scope.

Owner-controlled remedies for inability to deliver remain available. A refund is not marked completed without provider confirmation.

• Listed build prices are flat one-time prices. Expedited service, when eligible, adds a flat $200.
• Estimated build time after activation: 14 calendar days or longer (standard), or 4 calendar days or longer (expedited). Expedited prioritizes your build. Neither option guarantees a completion date.
• Advanced / estimate-required work uses the accepted estimate for timing and is not eligible for expedited.
• Build timing estimates start at activation, not from payment or agreement alone.
• Full payment is required before launch, handoff, or delivery of completed files.
• Five minor corrections are included within approved scope; scope expansion needs owner review.
• One purchase; after handoff you own the delivered files for the scoped build (domain, hosting, and third-party services remain separate unless included in scope).
• Paid receipts are issued only for confirmed completed captures — never for pending captures.